Privacy Policy

At Aavli, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store and protect your information when you visit https://aavli.com/, place an order, contact us or otherwise use our services.

By using our website or purchasing from Aavli, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you browse our website, create an account, place an order or contact us, we may collect information that is necessary to provide our services.

This may include:

• Your name
• Email address
• Billing and shipping address
• Order and purchase details
• Payment-related information required to process your transaction
• Information you provide when contacting our customer support
• Product preferences and communication preferences

We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, pages visited and general website usage information.

2. How We Use Your Information

We use the information we collect to:

• Process and deliver your orders
• Confirm your purchases and provide order updates
• Provide customer support
• Process returns, refunds and exchanges
• Improve our website, products and shopping experience
• Prevent fraudulent or unauthorized transactions
• Respond to your questions and requests
• Send important service-related communications
• Send promotional offers, product updates or festive announcements where permitted and in accordance with your preferences
• Comply with applicable laws and legal requirements

We use your information only for legitimate business purposes and to provide you with a better and more convenient shopping experience.

3. Payment Information

Payments made through Aavli may be processed by third-party payment service providers.

Your payment details may be handled directly by the relevant payment provider according to its privacy and security practices. Aavli does not intentionally store complete debit card, credit card or banking credentials on its own systems unless specifically required and permitted for legitimate business purposes.

4. Shipping and Delivery Partners

To deliver your order, we may share necessary information such as your name, mobile number and delivery address with shipping, courier and logistics partners.

These details are shared only to the extent reasonably necessary to fulfil and deliver your order.

5. Third-Party Service Providers

Aavli may use trusted third-party service providers to operate and improve our online store and services.

These may include providers involved in:

• Website and e-commerce operations
• Payment processing
• Order fulfilment and shipping
• Website analytics
• Customer communication
• Marketing and advertising
• Fraud prevention and security

Such service providers may have access to information only to the extent necessary to perform services on our behalf and are expected to handle information appropriately.

6. Cookies and Similar Technologies

Aavli may use cookies and similar technologies to improve website functionality, remember preferences, understand website usage and provide a smoother shopping experience.

Cookies may also be used to understand how visitors interact with our website and, where applicable, support relevant marketing and advertising activities.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features or functionality.

7. Marketing Communications

If you choose to receive promotional communications from us, we may contact you through email, SMS, WhatsApp or other permitted communication channels regarding products, offers, new collections and festive promotions.

You may choose to unsubscribe from promotional communications at any time by following the available unsubscribe instructions or contacting us.

Please note that you may still receive essential communications relating to an order you have placed, such as payment, shipping or delivery updates.

8. Data Security

We take reasonable measures to protect your personal information against unauthorized access, misuse, alteration, disclosure or loss.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. Therefore, while we work to protect your information, we cannot guarantee absolute security.

9. Sharing of Personal Information

We do not sell or rent your personal information to third parties for their independent commercial use.

We may share relevant information when necessary to:

• Process and fulfil your order
• Deliver products
• Process payments
• Provide customer support
• Operate our website and business
• Prevent fraud or misuse
• Comply with applicable laws or legal processes
• Protect the rights, safety and property of Aavli, our customers or others

10. Information You Provide to Us

You are responsible for ensuring that the information you provide to Aavli is accurate and up to date.

If you provide information on behalf of another person, you should have the appropriate permission to provide that information.

11. Children’s Privacy

Our website is intended for general consumers and is not specifically directed at children.

We do not knowingly seek to collect personal information directly from children. If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.

12. Links to Other Websites

Our website may contain links to third-party websites, social media platforms or other online services.

Aavli is not responsible for the privacy practices, content or security of third-party websites. We recommend reviewing the privacy policies of those websites before providing them with your personal information.

13. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, provide our services, maintain business and transaction records, resolve disputes, prevent fraud and comply with applicable legal or regulatory requirements.

When information is no longer required, we may securely delete or anonymize it, subject to applicable legal obligations.

14. Your Privacy Choices

Depending on applicable law, you may have rights regarding your personal information, including the ability to:

• Request access to certain personal information we hold about you
• Request correction of inaccurate information
• Request deletion of information where legally permitted
• Withdraw consent for certain uses of your information
• Opt out of promotional communications

Some information may need to be retained where required for legal, accounting, security or legitimate business purposes.

To exercise a privacy-related request, please contact us using the details provided below.

15. Fraud Prevention and Legal Compliance

We may collect, use and disclose information when reasonably necessary to detect, prevent or investigate fraud, unauthorized transactions, abuse of our website or other unlawful activity.

We may also disclose information where required by applicable law, regulation, court order or lawful government request.

16. Changes to This Privacy Policy

Aavli may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, technology or applicable laws.

Any updated Privacy Policy will be published on this page with a revised Last Updated date.

We encourage you to review this page periodically to stay informed about how we protect your information.

17. Contact Us

If you have questions about this Privacy Policy, want to make a privacy-related request or have concerns about how your information is handled, please contact Aavli through the contact details provided on our website.

Website: https://aavli.com/

We will make reasonable efforts to review and respond to privacy-related requests within an appropriate period.

18. Consent

By using the Aavli website, submitting your information or placing an order, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described above, subject to applicable law.

Aavli – Traditional Devotion, Beautifully Crafted.