Returns, Exchanges & Refunds

Can I return or exchange my Aavli order?

Yes, eligible products can be returned or exchanged according to Aavli’s return and exchange policy. You may return products within 1 day of receiving your order. An unboxing video is mandatory for all return requests. The item must be unused, in its original packaging, and in the same condition as when you received it. A processing fee of ₹200 will be applicable for all returns/exchanges except in case of damaged products.

How many days do I have to request a return or exchange?

Please raise your request within the applicable return/exchange window mentioned in our policy. Requests received after the specified period may not be accepted.

What products are eligible for return or exchange?

Products must generally be unused, unworn and in their original condition and packaging. Items showing signs of use, damage after delivery or alteration may not qualify.

What if I receive a damaged product?

Please contact us as soon as possible after delivery and share clear photographs of the product and packaging. For certain claims, an unboxing video may be required to verify the condition at the time of delivery.

What if I receive the wrong product or wrong size?

If we have sent an incorrect product or size, please contact us immediately with your order details and photographs. After verification, Aavli will guide you through the applicable replacement or exchange process.

Do I need an unboxing video for a damaged or missing-item claim?

We strongly recommend recording a continuous unboxing video when opening your package. It can help us verify damage, missing items or incorrect products and process your claim more efficiently.

Can I exchange a product if I ordered the wrong size?

Size exchanges may be available for eligible products, subject to availability and the applicable exchange conditions. Please contact us before sending the product back.

Are customized products eligible for return or exchange?

Customized or personalized products may not be eligible for return or exchange because they are prepared specifically according to the customer’s requirements. Please confirm all customization details before placing your order.

Are sale or clearance products eligible for return?

Certain discounted, promotional or clearance products may have different return or exchange conditions. Please check the product or offer terms before placing your order.

Can I cancel my order?

Cancellation may be possible if your order has not yet been processed or dispatched. Please contact us as soon as possible if you wish to cancel your order.

How do I request a return or exchange?

Contact Aavli customer support with your order number, reason for the request and relevant photographs or videos. Our team will review your request and share the next steps.

Who pays the return shipping charges?

Return or exchange shipping charges depend on the reason for the request. If the issue is due to an incorrect, damaged or defective product sent by Aavli, applicable return shipping support may be provided after verification.

When will I receive my refund?

Once the returned product is received and passes the required quality check, the refund will be processed according to Aavli’s refund policy. The time taken for the amount to reflect in your account may also depend on your payment provider or bank.

How will my refund be paid?

For eligible prepaid orders, refunds are generally processed through the original payment method. For other payment methods, Aavli will provide the applicable refund instructions after your request is approved.

Will shipping charges be refunded?

Refund eligibility for shipping charges depends on the reason for the return and the applicable Aavli policy. Any applicable deductions will be communicated during the return process.

What happens if the replacement product is unavailable?

If the requested replacement is unavailable, our support team will contact you and explain the available options, which may include an alternative product or applicable refund/store-credit option.

How long does an exchange take?

After the returned product is received and inspected, the replacement is processed subject to availability. Delivery time will depend on your location and the applicable shipping service.

Can I return a product without contacting Aavli first?

Please do not send a product back without first raising a return or exchange request. Unauthorized returns may not be accepted or processed.

What condition should the product be in for a return or exchange?

The product should be unused, unworn and in its original packaging, with all applicable tags and accessories intact. Products that have been washed, altered or damaged after delivery may not qualify.

What if my return request is rejected?

If a return or exchange does not meet the applicable policy conditions, our team will explain the reason. You can contact customer support if you need clarification about the decision.